Med Spa Policies

At MUSE, we understand that sometimes life happens and causes us to miss out on our me time. If for any reason you need to cancel or reschedule an upcoming reservation, our front desk team will work with you to find the best date and time to accommodate this change. Please read the following information carefully regarding our other policies.

Cancellation Policy

Botox/Dysport, Weight loss, CoolSculpting Cancellations:

Cancellations made with less than 24 hours’ notice will incur a $100 late cancellation fee. A no call/no show will be charged a $150 cancellation fee. 

Dr. Fuller Cancellations:

Cancellations made with less than 24 hours’ notice will incur a 75% late cancellation fee. A no call/no show will be charged 100% of the scheduled service.

For all other services:

Cancellations made with less than 24 hours’ notice will incur a 50% late cancellation fee. A no call/no show will be charged 75% of the scheduled service.

Making your Reservation

When making a reservation with us, a credit card must be on file. This card is not charged prior to your reservation, this is simply used to reserve your service and is required upon making your reservation.

Late Arrivals

Please arrive 5-10 minutes prior or at the start of your service time. Time is very important and late arrival for an appointment may result in an adjustment to your service. If we must shorten the appointment, you will still be charged the total amount for the service booked. If you are more than 15 minutes late for your appointment, we may have to reschedule your appointment at a later date.

Refund Policy

Products: All of our products at MUSE Med Spa are top of the line quality. With this in mind, all products sold are final sale.

Services: Our employees delight themselves in providing you with exceptional service and excellent customer care therefore at MUSE Med Spa we do not issue refunds on services. However, should you have any questions or concerns about the service you have received in the salon, please notify us within 48 hours of your service and send photos. If you are not satisfied with the work performed, we require that you return to the salon so that the service done can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the service provider who performed the initial service, adjustments are made available to you at no cost only within two days of the initial service.